Terms Of Use

Terms of Service

Who you’re buying from

Collaboost® – collaboost.store

Registered in the Netherlands

Bank Account: NL12BUNQ2032000954

Chamber of Commerce: 62199447

Tax: NL218253448B01 

Who can buy

Products are sold to consumers and businesses in Europe. When you buy as a consumer, EU consumer protection rules apply.

Orders & payments

We process orders after payment confirmation. Payment is done via secure third party providers, like Stripe.

Shipping & delivery

Delivery times are stated on each product page. In the unfortunate case that we can’t deliver, we will contact you and offer a refund and a discount for your inconvenience.

Right of withdrawal (consumers)

When you order as a consumer, you have a 14 day right to withdraw from your purchase after delivery, without giving a reason, exceptions apply for opened consumables.

Returns & refunds

To return: notify us within 14 days and ship your purchase back to us, we will refund within 14 days of receiving the goods. For consumable products, the packaging should not have been opened in order to qualify for a return.

Product information & health claims

Our products are supplements based on collagen. Product claims are made responsibly, using information driven by research and studies. We do our best to maintain accurate content on product pages and product labels while ensuring compliance with EU and Dutch rules on supplements and health claims.

Liability

We take great care in everything we do, from carefully sourcing our ingredients to safely shipping your order. If any unexpected issue occurs despite our best efforts, our liability is limited to the value of your order, except in cases of other liability required by law.

Intellectual property

All content on collaboost.store is owned by Collaboost® or used with permission. You may only use any of our content with written permission. Want to collaborate? partners@collaboost.store

Complaints & dispute resolution

Contact us first at support@collaboost.store Consumer mediation / ADR: EU rules allow out of court dispute resolution, we will provide the relevant ADR body details on request. For purchases outside the Netherlands, you can use EU’s ODR platform.

Governing law & jurisdiction

These terms are governed by the laws of the Netherlands. For consumer disputes, certain mandatory consumer protection rules in the consumer’s country may still apply.

Changes to these terms

We may update these terms; changes will be published with a ‘last updated’ date. For existing orders, the terms at time of purchase apply.